"VERY BAD CUSTOMER SERVICE"

A review of The National Lottery Kiosk by EDITH STEER written on Thursday 20th of July 2017

I AM AN ELDERLY LADY AND AFTER ANOTHER UPSETTING MORNING DEALING WITH THIS MANAGERESS AND HEARING HOW SHE SPOKE TO A CUSTOMER IN FRONT OF ME I FEEL COMPELLED TO WRITE AND IF NO ACTION IS TAKEN TO INFORM TRADING STANDARDS THIS MANGERESS IS VERY RUDE AND QUITE IRRATATED AT ME FOR BEING SLOW AT RETREIVING MY MONEY FROM MY PURSE THE COMPANY THAT OWNS THIS KIOSK NEEDS TO REVIEW HER CUSTOMER SERVICE SKILLS FIRSTLY OVER CHARGED ME THEN GAVE ME THE WRONG CHANGE NO MANNERS AT ALL AND THIS ISNT THE FIRST TIME EITHER WITH THIS LADY PREVIOUSLY I HAVE ASKED FOR ITEMS ONLY TO BE TOLD THERE SOLD OUT AND AS I WALKED OUT I SAW THE ITEM ON THE SHELF BEHIND HER I HAVE USED THIS KIOSK MANY MANY TIMES AND NORMALLY GOOD SERVICE BUT EVERYTIME THIS LADY IS WORKING I HAVE PROBLEMS AND I HAVE SPOKE TO MANY PEOPLE WHO HAVE HAD PROBLEMS WITH THIS ONE PARTICULAR LADY PLEASE REVIEW YOUR STAFF I MIGHT BE OLDER AND SLOWER BUT I DESERVE THE SAME RESPECT AS EVERYONE ELSE.

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